Billing Terms & Conditions

At Cobalt Ember, we are dedicated to providing a secure and transparent payment experience. These Billing Terms and Conditions outline the payment methods, security protocols, and policies related to billing and transactions on our website.

Secure Payment Processing

We prioritize your security and privacy during every transaction. To ensure a safe purchasing experience:

  • Secure Sockets Layer (SSL) Technology: All transactions on our website are protected using SSL encryption. This advanced technology ensures that sensitive data such as credit card numbers, passwords, and personal information are securely transmitted and protected from unauthorized access.
  • PCI-DSS Compliance: Our payment gateways comply with the Payment Card Industry Data Security Standard (PCI-DSS), ensuring the highest level of security for handling your credit card information.
  • Data Protection: We do not store your complete payment information. All credit card data is processed securely through trusted third-party payment processors.

When you see a padlock icon in your browser's address bar, it indicates that the SSL encryption is active, safeguarding your data during checkout.

Accepted Payment Methods

We currently accept the following secure payment options:

  • Visa
  • Mastercard
  • American Express
  • Apple Pay

Please note that PayPal is currently not supported on our website.

Before completing your purchase, ensure your selected payment method is valid and supported.

Billing and Order Confirmation

  • Once your payment is successfully processed, you will receive an order confirmation email with details of your purchase.
  • If you do not receive an order confirmation within 24 hours, please contact us at contact@cobaltember.com.
  • All charges will appear on your bank statement.

Currency and Pricing

All prices displayed on our website are in US Dollars (USD). We currently sell exclusively within the United States, and no other currencies are supported. The total amount charged at checkout will reflect the exact price displayed on the website, with no currency conversion fees applied.

Failed or Declined Transactions

In case your payment is declined:

  • Double-check your card details and billing address.
  • Ensure your bank has not placed any restrictions on online transactions.
  • If issues persist, contact your bank or try an alternative payment method.

If your order remains unpaid, it will not be processed until the payment is successfully completed.

Fraud Prevention

To protect against fraudulent activity, all transactions are monitored. If any suspicious activity is detected, we reserve the right to:

  • Request additional verification or identification.
  • Cancel or delay orders until verification is complete.

We take these steps to protect both our customers and our business.

Changes to This Billing Policy

Cobalt Ember reserves the right to update or modify this Billing Terms and Conditions at any time. Any changes will be reflected on this page. We recommend reviewing this policy periodically to stay informed.

Contact Us

For any billing inquiries, payment issues, or further assistance, please contact us at contact@cobaltember.com.