Return and Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@cobaltember.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at contact@cobaltember.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
What is the restocking fee?
There is no restocking fee.
Return Address
Uus tanav 5-16, 30327, Kohtla-Jarve, Estonia
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Delayed or Missing Refunds:
Check your bank account again if you have not received a refund.
Then contact your credit card company; it may take some time for the refund to be officially posted.
If you have done all this and still have not received your refund, contact us at contact@cobaltember.com or +372 602 7283. We will reply to you within 24 hours of receiving your message.
Contact Information
Company Name: ANEMA OÜ
Phone: +372 602 7283
Email: contact@cobaltember.com
Address: Uus tanav 5-16, 30327, Kohtla-Jarve, Estonia
Business Hours: Monday to Friday between 10:00 am to 7:00 pm EST