Terms of Service

Last Updated On 15-May-2025
Effective Date 15-May-2025

Welcome to Cobalt & Ember. These Terms of Use govern your use of our website and services. By accessing or using the website www.cobaltember.com, you agree to be bound by the following Terms of Service. Please read them carefully before placing any order.

1. Use of Our Website

You agree to use this website only for lawful purposes. You must not misuse the site, attempt to gain unauthorized access, or interfere with its operation.

We reserve the right to restrict access or terminate accounts that breach these terms or local regulations.

2. Eligibility to Purchase

To place an order on this site:

  • You must be at least 18 years old.
  • You must provide valid and accurate personal and payment information.
  • You must not use this site for any fraudulent purpose.

3. Product Descriptions and Availability

We make every effort to display our products accurately. However:

  • Slight variations in colors, finishes, or sizes may occur.
  • All products are subject to availability. We reserve the right to discontinue products at any time.

We are not liable for typographical errors, inaccuracies, or omissions relating to product descriptions or pricing.

4. Pricing and Payment

All prices are listed in GBP (£) or USD ($), inclusive of VAT where applicable and Local sales tax may apply based on shipping destination. 

We accept a wide range of payment methods:

  • Visa, Mastercard, American Express
  • Apple Pay, Google Pay, Shop Pay
  • Klarna (Buy Now, Pay Later – eligibility applies)

We reserve the right to refuse or cancel orders at our discretion, including for suspected fraud or pricing errors.

5. Shipping and Delivery

We ship to the UK and the USA. Estimated delivery times and shipping terms are outlined in our Shipping Policy.

Delays may occur due to customs, holidays, or external events. We are not responsible for delays outside our control.

6. Returns, Refunds & Exchanges

Customers in the UK are entitled to:

  • 14-day cooling-off period under the Consumer Contracts Regulations.
  • 30-day return policy for unwanted items, where return shipping is the customer’s responsibility unless the item is damaged or incorrect.

Customers in the US may return items under our Return Policy.

See the full Returns & Refund Policy for eligibility, timelines, and procedures.

7. Intellectual Property

All content on this site—including images, designs, text, logos, and graphics—is the intellectual property of ANEMA OÜ or its licensors.

You may not copy, reproduce, or use any content without express written permission.

8. User-Generated Content

By submitting reviews or content to our site or social media, you grant us a non-exclusive, royalty-free, perpetual license to use, display, and reproduce that content.

9. Limitation of Liability

To the fullest extent permitted by law:

  • We shall not be liable for any indirect, incidental, or consequential damages resulting from your use of this website or products.
  • Our total liability shall not exceed the purchase price of the item in dispute.

This does not exclude liability for death or personal injury caused by our negligence or other liabilities that cannot be excluded under applicable law.

10. Governing Law

These Terms are governed by:

  • Estonian Law (for legal operation and registration)
  • UK Consumer Laws (for sales and services to UK residents)
  • US State Laws where applicable for US customers

Any disputes will be resolved under these jurisdictions.

11. Amendments to Terms

We reserve the right to update these Terms at any time. Changes will be effective upon posting on this page with an updated revision date.

We encourage users to review this page periodically to stay informed.

12. Contact Us

If you have any questions or concerns about these Terms, please contact us:

Email: contact@cobaltember.com
Phone: +372 602 7283
Registered Address: Uus tn 5-16, Järve linnaosa, 30327 Kohtla-Järve linn, Estonia

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