Shipping Policy

At Cobalt & Ember, we are committed to providing a transparent and dependable shipping experience. Below you’ll find detailed information about our delivery options, estimated delivery times, regions we ship to, shipping costs, tracking information, and other important terms related to your shipment.

1. Shipping Regions

We currently ship to the following countries:

  • United Kingdom
  • United States

We are working on expanding to more regions in the future. Please check back or contact us if your location is not listed.

2. Order Processing Time

  • All orders are processed within 1–3 business days (Monday to Friday), excluding weekends and public holidays.
  • You will receive a confirmation email once your order has been placed, and another email once your order has shipped, including tracking information.

3. Estimated Delivery Times

Destination Transit Time Estimated Delivery Time
United Kingdom 4-7 business days 5–10 business days
United States 4-9 business days 5–12 business days

Delivery times may vary slightly based on your exact location, product availability, weather conditions, customs delays, or holiday periods.

Order Cut-Off Time

  • Orders placed after;
    5:00 PM GMT (London time) for the UK
    5:00 PM (GMT -5 EST), New York, for the US
    will be processed the following business day.
  • Orders placed before;
    5:00 PM GMT (London time) for the UK
    5:00 PM (GMT -5 EST), New York, for the US
    will be processed the next business day.

4. Shipping Costs

United Kingdom

  • Free Delivery: Free shipping on all orders over £100
  • Standard Delivery: Flat-rate shipping of £4.78 for orders under £100

United States

  • Free Delivery: Free shipping on all orders over $100
  • Standard Delivery: Flat-rate shipping of $6.40 for orders under $100

All shipping rates are calculated automatically at checkout based on your order value and destination.

Any applicable taxes, customs, or import duties are the responsibility of the customer and may vary by destination country.

5. Tracking Your Order

Once your order ships, you’ll receive a tracking number via email. You can use this to monitor the delivery progress of your shipment through the carrier’s website.

If you have not received your tracking number within 3 business days after placing your order, please contact us at contact@cobaltember.com.

6. Delayed or Lost Shipments

While we do our best to ensure timely deliveries, please note:

  • Delays may occasionally occur due to high demand, carrier delays, customs processing, or unforeseen events.
  • If your order is significantly delayed or appears lost, please reach out to us, and we will investigate with the carrier.

7. Incorrect Addresses

Please ensure your shipping address is complete and accurate when placing your order.

  • We are not responsible for lost packages due to incorrect or incomplete address information provided by the customer.
  • If you realize you’ve entered the wrong shipping address, contact us immediately. If the order has not been shipped, we’ll do our best to update the address.

8. Undeliverable or Returned Packages

If a package is returned to us as undeliverable (e.g., incorrect address, no one available to accept the delivery, or unclaimed from the post office), the customer is responsible for the reshipment cost.

9. Shipping Restrictions

  • We do not ship to P.O. Boxes, APO/FPO addresses, or territories not listed in our shipping zones.
  • Orders may be canceled if placed outside our delivery zones.

10. Contact Us

If you have questions about shipping, tracking, or order status, please get in touch at:

Email: contact@cobaltember.com

This Shipping Policy is part of our commitment to customer satisfaction and transparency. It ensures compliance with legal and platform-specific requirements.

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